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Terms and Conditions

Reservation, Deposit and Final Payment

Reservations must be accompanied by the specified deposit. The deposit is part of the tour price and is non- refundable by SAT. Full payment is required if your reservation is made within 6 weeks of the departure date. Upon receipt of your completed Reservation Form and payment, we will send written confirmation of your reservation with acknowledgement of payment as well as an invoice for the total amount due and date for final payment. Final payment is due 6 weeks before the departure date. If any member of your party has restricted mobility, particular dietary requirements or other special needs, please tell us when you make your reservation. We will make all reasonable efforts to accommodate such requests. Final travel documentation will be sent out approximately 10 days before departure.

Surcharges

SAT reserves the right to amend prices due to excessive fluctuations in currency exchange rates, fuel surcharges and increases in government taxation.

Passport, Visa & Health

SAT will be happy to advise on visa requirements and health matters. It is however the responsibility of each traveler to ensure that he or she

  1. has a valid passport and, if necessary, a visa for the tour destination and
  2. takes the appropriate precautions against sickness while abroad – including vaccinations – in consultation with a qualified medical practitioner
Included in the Tour Price

The tour price includes all travel services specified on our website or in written offers made to the client. It does not include transfers to and from departure airports, visa charges, gratuities, laundry, beverages or other personal items unless stated otherwise. Travel insurance is not included.

Insurance

It is essential that all participants in SAT’s tours should purchase travel insurance. We can recommend JBI Travelcover who offer comprehensive travel insurance all over the world. Click here to go to their website for a quotation. There are of course many other insurance providers. When buying a policy please ensure that it contains cancellation cover for the full cost of your holiday.

Financial Protection – ATOL

The air holidays and flights on this website are ATOL Protected for travel from the UK, since we hold an Air Travel Organiser’s Licence granted by the Civil Aviation Authority. Our ATOL number is 5498. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information, visit the ATOL website at: www.atol.org.uk

Responsibilities of SAT Travel

SAT accepts responsibility for tour details as described in the itinerary and for providing the contracted travel details. We do not accept responsibility for expenses incurred as a result of sickness, injury, delay, weather, strike action, loss of property or other causes. Such costs are the responsibility of the traveler. We reserve the right to make alterations to the advertised itinerary if required by circumstances beyond our control. SAT also reserves the right to cancel a tour if a certain minimum number of travelers have not made a reservation. If a tour is cancelled by SAT, all payments will be refunded. If you are dissatisfied with any aspect of your tour while it is underway, you should inform the Tour Manager or local representative, who will make all reasonable efforts to resolve the difficulty. If you remain unhappy, you should notify SAT in writing within 28 days of your return. We promise to review your complaint fairly and promptly.

Cancellation Policy

If you have to cancel your reservation, you must notify the SAT office in writing immediately. Under these circumstances, you are subject to cancellation fees as below.

Period Before Departure
Cancellation Fee
More than 42 days Deposit only
Within 42 days 100% of total tour price
Photography

Tour participants may be photographed or filmed and the resulting images used by SAT for promotional purposes.

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